Frequently Asked Questions

Find quick answers about our products, international shipping, wholesale orders, payments, returns, and customer support. We're here to make your shopping and business experience with TerraJB Overseas LLP simple, transparent, and hassle-free.

Products FAQs

We offer a wide range of premium products, including imitation and fashion jewellery, mangalsutras, bracelets, earrings, necklaces, wellness products, massage chairs, healthcare equipment, personal care devices, and health supplements.

Yes. Our fashion and imitation jewellery is crafted with quality materials and designed for comfort, durability, and everyday elegance. We recommend proper care to maintain their shine and finish.

Yes. We welcome wholesale inquiries and bulk orders for retailers, distributors, and business partners worldwide. Please contact our sales team for pricing and customized quotations.

Each product includes detailed specifications and features to help you make an informed decision. If you need assistance, our customer support team is happy to recommend the best product based on your requirements.

Absolutely. We work with trusted manufacturers and suppliers to ensure our products meet high standards of quality, reliability, and customer satisfaction before they are shipped.

Shippping FAQs

Yes. TerraJB Overseas LLP provides domestic and international shipping, delivering products to customers and business partners across multiple countries.

Delivery times depend on your location and the selected shipping method. Domestic orders typically arrive within 3–7 business days, while international shipments generally take 7–21 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and shipping details.

Express shipping may be available for selected products and destinations. Shipping options will be displayed during checkout based on your delivery location.

International customers may be responsible for customs duties, import taxes, or local fees imposed by their country's customs authorities. These charges are not included in the product price unless otherwise stated.

Returns & Refund FAQs

We accept returns for eligible products within 7 days of delivery, provided the items are unused, in their original condition, and returned with all original packaging.

Simply contact our customer support team with your order number and reason for the return. We will guide you through the return process.

Approved refunds are processed within 5–10 business days after the returned item has been received and inspected. Refunds are issued to the original payment method whenever possible.

Certain products, including customized items, personal care products, and items marked as non-returnable, may not be eligible for return. Please review the product details before placing your order.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will arrange a replacement or an appropriate resolution as quickly as possible.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.